How Epiim Actually Got Their Maintenance to Work

Starting a new factory with Alldevice CMMS

Why Alldevice?

• Focus on treatments. The strength of Alldevice is its maintenance logic: device maps, work orders, logs, and the ability to go down to the details in a technical view. “You can define what is specifically asked for – bearing size, pipe diameter, valve type – just as you need for our equipment,” describes the technical manager. 

• Building a device tree makes sense. The structure can be designed according to the structure of your own factory. In the new factory, this is an ongoing process and will continue for a few more years – because in parallel, the documentation and the set of manuals will also be updated. “Alldevice is a tool that grows and evolves with the factory.” 

• Auditability and reliability. External audits, customer audits, and food industry standards put care at the heart of it. Alldevice’s logs, consistent tracking and role-based workflow create assurance that the “proof” is always available and easy to find. “This was one of our initial needs and a reason to look towards a digital solution,” Rannaveer recalls. 

• Security and backup. Web-based use and clear backup logic also provided confidence for scenarios where cyber risks come into play. “We wanted to make sure that the data would remain even if several bad circumstances coincided,” says the CTO. 

• Support and training in Estonian. Estonian-language user support and practice-oriented training made the launch smooth – the phone is answered whenever you need to ask something, online trainings can be agreed on in advance and, if necessary, recorded. It sounds simple, but managing change is often the most difficult. 

• Smart shopfloor – NFC tags. The new factory uses NFC tags, which speed up the availability of information at the line and help reduce errors. “We even had NFC tags designed with our logo,” Rannaveer smiles. 

ERP vs specialized maintenance software 

Metrics and impact

“Our key metric is clear – it is downtime. Every minute of downtime costs money. And if we have a ‘before-after’ comparison, the value will come out unambiguously.” 

• MTBF/MTTR trends (time between failures and time to recovery), 

• planned vs. unplanned downtime, 

• discipline of work order execution (SLA, delays), 

• turnover and availability of spare parts, 
• decrease in audit findings (maintenance observations). 

How Epiim started – and what others should take into account

Advantages of Alldevice based on Epiim’s experience

• Specialized maintenance tool: in-depth equipment information, work orders, and complete service history. 

• Flexible equipment tree: The structure corresponds to the actual architecture of the factory, not the other way around. 

• Audit readiness: Transparent follow-up – take evidence immediately and is suitable for both client and certificate audits. 

• Secure and backed-up: Online presence and backup provide confidence even in the event of cyber incidents. 

• User-friendliness on the shopfloor: NFC/QR marking makes work faster and easier. 

• Local support and training: support in Estonian, quick response and practical training. 

• Clear “division of labor” with ERP: if the use of an API is possible, the invoicing and finances of spare parts can be linked so that each system does exactly what it does best. 

What next?