Terms and Conditions
| AD | Alldevice OÜ, registry code 12642583, location Tallinn, Republic of Estonia |
| Alldevice software | Is a web-based CMMS software program developed by AD, more information at www.alldevice.com |
| Service Provider | Alldevice OÜ itself or Legal entity to which AD has granted the right to provide the Alldevice software and/or Customer support to Customers in the agreed territory. |
| Customer | Legal entity using the Alldevice Software based on an Agreement. |
| User | The physical person to whom the Customer grants or allows access to use the Alldevice Software |
| Customer Support | Service provided by the Service Provider to the User by telephone or e-mail to support the use of the Alldevice Software. The Service Level and pricing of Customer Support is agreed separately between the Customer and Service Provider. |
- By using the Alldevice Software, the Customer and Users agree to these General Terms and Conditions.
- Alldevice software is provided in form of the “Software as a Service (SAAS)” and “as is”.
- AD or the Service Provider opens access to the Alldevice Software to the Customer via an Internet-based interface.
- For data traffic is used the HTTPS protocol. Each Customer will have their own personal subdomain, where the opening login window will be used only by the said Customer.
- Alldevice Software’s SQL database is unique to each Customer (there is no cross-use of databases by different Customers).
- All rights in the Alldevice Software belong to AD.
- Alldevice Software is protected in accordance with the laws of the Republic of Estonia and international copyright laws.
- AD periodically releases updates to the Alldevice Software.
- AD will resolve any issues related to Alldevice software or services starting from the moment a notification is received at the email address support@alldevice.com based on the action plan in Addendum A below.
- AD hosts Alldevice software and client data on servers provided by hosting service providers of its choice. For clients located in European Union member states, all Alldevice CMMS applications and data are stored exclusively in hosting centers located within EU territory. Applications of clients outside the EU are also stored within the EU. AD reserves the right, if necessary, to host data of clients outside the EU either in a hosting center located in the client’s target country or in well-known and trusted hosting centers in the region (such as AWS, Azure, etc.).
- AD will perform periodic server maintenance on the first Monday of each month between 00:00 and 04:00 GMT, during which there may be interruptions in access to the Alldevice Software of up to 30 minutes.
- AD or the Service Provider has the right to temporarily suspend the provision of the service for the protection of the Customer’s data if cyber-attacks are directed against the servers hosting the Alldevice Software. (incl. denial of service attacks or DoS and DdoS attacks).
- All data entered by the Customer, belong to the Customer.
- AD does not pass on the data entered by the Customer or statistics to third parties. In the event of a breach of this obligation, AD will compensate for the direct damage caused by the breach if the breach was committed intentionally or through gross negligence. This provision shall remain in force after the termination of the provision of the service.
- AD or the Service Provider shall not transmit or use the data entered by the Customer, except at the Customer’s own request for the purpose of Customer support.
- A copy of the Customer’s SQL database and file server is made once a day and stored for at least 14 days.
- In case of data loss from the SQL database due to the Customer’s fault, AD restores the data from the backup according to the valid price list conditions.
- The Customer shall pay the Service Provider for the use of the Alldevice Software and Customer Support.
- In case of delay in payment of the invoice, the Service Provider or AD has the right to demand from the Customer a late payment interest for each day of delay.
- If the fee for the use of Alldevice software is not paid, AD or the service provider has the right to suspend the provision of the service until the debts are paid.
- Customer agrees not to modify, reproduce, copy or distribute the Alldevice Software program code or any portion of the program in any way.
- Customer agrees not to use scripts, programs, or other applications that interfere with or harm the servers on which the Alldevice Software resides, and in the event of a breach of this obligation, terminate the breach within twelve (12) hours of receiving notice from the Service Provider or AD. If the Customer does not eliminate the violation, the Service Provider or AD has the right to suspend the provision of the service.
- The Customer is responsible for the activities of the Users when using the Alldevice Software and undertakes to ensure the confidentiality of the Authorization data of the Users.
- AD reserves the right to unilaterally change the general terms of use of the Alldevice Software according to technical progress and to improve customer service.
- The Customer has the right to terminate the use of the Alldevice software at any time by notifying the Service Provider in writing at least 30 days in advance.
- AD or the Service Provider has the right to terminate the provision of the service if the Customer violates its obligations and does not terminate this violation even after AD or the Service Provider has demanded that.
Addendum A – Support action plan
| Priority | Explanation | Confirmation of receipt of notification | Initial (quick) or permanent solution |
| 1 | Service is not accessible (404) Issues from the hosting service provider | 1 business day | As soon as possible, but no later than within 3 business days if the hosting provider fails to resolve the issue within a reasonable time and a change of provider becomes necessary. |
| 1 | Service is unusable due to Alldevice software error | 1 business day | As soon as possible, expected within 1 business day |
| 2 | Service is usable but there are some disruptions | 1 business day | As soon as possible, expected within 3 business days |
| 3 | Errors that do not directly interfere with application usage | Up to 3 business days | Included in the next scheduled update |
Rev 3.2 Valid since 26.09.2025
Updates:
18.03.2023 – p.24 updated from “AD has the right to unilaterally change the general terms of use of the Alldevice Software.” to “AD reserves the right to unilaterally change the general terms of use of the Alldevice Software according to technical progress and to improve customer service”
26.09.2025 – p.9 updated from “AD will fix any errors in Alldevice Software updates within 5 business days at the latest. Critical failures are corrected as quickly as possible.” to “AD will resolve any issues related to Alldevice software or services starting from the moment a notification is received at the email address support@alldevice.com, based on the following action plan:”
26.09.2025 – p.10 updated from “AD hosts the Alldevice Software on servers selected by AD.” to “AD hosts Alldevice software and client data on servers provided by hosting service providers of its choice. For clients located in European Union member states, all Alldevice CMMS applications and data are stored exclusively in hosting centers located within EU territory. Applications of clients outside the EU are also stored within the EU. AD reserves the right, if necessary, to host data of clients outside the EU either in a hosting center located in the client’s target country or in well-known and trusted hosting centers in the region (such as AWS, Azure, etc.).”
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