Privacy Policy
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website & Alldevice application.
What data do we collect?
Alldevice collects the following data:
- Personal identification information (name, email address, phone number)
How do we collect your data?
You directly provide Alldevice with most of the data we collect. We collect data and process data when you:
- Place an order for any of our services
- Voluntarily complete a form or provide feedback on any of our websites, chat or via email
- Use or view our website via your browser’s cookies
- Use the Alldevice CMMS software with username, email and telephone data
How will we use your data?
Alldevice collects your data so that we can:
- Process your order and manage your account
- Offer support and usage advice
- Access to web application
Alldevice will NOT share your data with other partners for the purposes of marketing.
How do we store your data?
Alldevice securely stores your data within the EU. The data stored is either within the SaaS application, or when used for sales, support and invoicing, then stored separately, as explained below:
Your Alldevice data within the SaaS application is stored for the period of the subscription, you can remove or anonymize any personal data entered as needed. Once you terminate the service, all data will be deleted in 30 day or less, and all backup data within 14 days. In accordance with the GDPR, you are entitled to request access to your personal data. Such requests should be submitted at the time of service termination.
We will store personal data you have supplied for support, sales inquiries or orders, which is all the none Alldevice Product Service data for a 3-year period since last contact. Once this period has expired, we will delete your data by removal through deletion.
Marketing
Alldevice would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out later.
You have the right at any time to stop Alldevice from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, you can opt out or unsubscribe from any marketing email.
What are your data protection rights?
Alldevice would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Alldevice for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Alldevice correct any information you believe is inaccurate. You also have the right to request Alldevice to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Alldevice erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Alldevice restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Alldevice’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Alldevice transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@alldevice.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit www.allaboutcookies.org.
How do we use cookies?
Alldevice uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website
- Chat support
What types of cookies do we use?
There are several different types of cookies, however, our website uses:
- Functionality – Alldevice uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
- Advertising – Alldevice uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Alldevice sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
We use “Cookiebot” addon for the website where you can set preferences by cookie type and you can also set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Alldevice website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Alldevice keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25th September 2025.
How to contact us
If you have any questions about Alldevice’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@alldevice.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Alldevice has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office below or your local country office.
Website: www.aki.ee
Email: info@aki.ee
Related Information
Also see Data Processing Addendum (DPA) on this website.
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